AGB

TERMS AND CONDITIONS

1. These Terms

1.1 What these terms cover

These are the terms and conditions on which we supply products to you.

1.2 Why you should read them

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information About Us and How to Contact Us

2.1 Who we are

We are Flexiresto SL, trading as ROMIMI, a company registered in Spain. Our company registration number is B67411744 and our registered office is at Calle Fluvia 97, 3-5, 08019 Barcelona, Spain. Our registered VAT number is ESB67411744.

2.2 How to contact us

You can contact us by emailing our customer service team at contact@romimi.com. We endeavor to respond to your query within 48 hours of receiving your email.

2.3 How we may contact you

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails

When we use the words "writing" or "written" in these terms, this includes emails.

3. Our Contract With You

3.1 How we will accept your order

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the products. This might be because the products are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the products, or because we are unable to meet a delivery deadline you have specified.

3.3 Your order number

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 International shipping

Our website is designed for the promotion and sale of our products worldwide. We ship to most countries internationally. This site and its conditions are governed in accordance with Spanish law and EU regulations where applicable. Please note that ROMIMI is not responsible for any applicable customs fees, import duties, or taxes which might be incurred by you in importing our products into your destination country. ROMIMI cannot estimate nor advise on these fees or taxes, which can fluctuate or change at any time. We therefore recommend that you contact your local customs authority for information about import charges before placing your order.

4. Our Products

4.1 Products may vary slightly from their pictures

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the color of the products. Your products may vary slightly from those images.

4.2 Product packaging may vary

The packaging of the products may vary from that shown in images on our website.

4.3 Father-son matching sets

When you order a father-son matching set, both pieces are designed to complement each other. Please note that sizing between adult and child pieces follows standard sizing charts available on our website. We recommend reviewing our size guide carefully before ordering.

4.4 Promotional codes and discounts

Promotional discount codes may or may not work with products that are on sale. VIP early access discounts and exclusive member benefits are subject to specific terms communicated at the time of the promotion.

5. Your Rights to Make Changes

If you wish to make a change to the products you have ordered, please contact us as soon as possible. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the products, the timing of supply, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Section 8 – Your rights to end the contract).

6. Our Rights to Make Changes

6.1 Minor changes to the products and these terms

We may change the products and these terms to reflect changes in relevant laws and regulatory requirements, or to improve the quality or safety of our products.

6.2 Limited edition collections

For limited edition collections such as Collection BLOOD, we reserve the right to limit quantities per customer and to modify release dates with reasonable notice.

7. Providing The Products

7.1 Delivery costs

The costs of delivery will be as displayed to you on our website during checkout.

7.2 When we will provide the products

During the order process, we will let you know when we will provide the products to you. We will deliver the products to you as soon as reasonably possible and, in any event, within 30 days after the day on which we accept your order, unless a different timeframe is specified for pre-order or limited edition releases.

7.3 We are not responsible for delays outside our control

If our supply of the products is delayed by an event outside our control (including but not limited to natural disasters, carrier delays, customs delays, or force majeure events), then we will contact you as soon as possible to let you know, and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event. However, if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 If you are not at home when the products are delivered

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, products may be left in a safe place or at a nearby address at the discretion of our chosen couriers. If your order is marked as delivered, we ask that you check with other members of your household and with nearby neighbors before contacting us. In most non-delivery cases, the courier will either reattempt delivery at their earliest convenience or leave a card with instructions on how to proceed with the delivery.

7.5 If you do not re-arrange delivery

If, after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot, we or the courier will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the contract, and condition 10.1 will apply.

7.6 When you become responsible for the products

The products will be your responsibility from the time we deliver the products to the address you gave us or when they are collected from a delivery depot.

7.7 When you own the products

You own the products once we have received payment in full.

8. Your Rights to End the Contract

8.1 You can always end your contract with us

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed, you may have a legal right to end the contract (or to get some or all of your money back), see Section 11;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see condition 8.2;

(c) If you have just changed your mind about the products, see condition 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions.

8.2 Ending the contract because of something we have done or are going to do

If you are ending a contract for a reason set out at (a) to (c) below, the contract will end immediately, and we will refund you in full for any products which have not been provided, and you may also be entitled to compensation. The reasons are:

(a) we have told you about an error in the price or description of the products you have ordered, and you do not wish to proceed;

(b) there is a risk that supply of the products may be significantly delayed because of events outside our control; or

(c) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late - see condition 7.2).

8.3 Exercising your right to change your mind

For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights under EU consumer protection regulations are explained in more detail in these terms and in our Returns & Refunds Policy.

8.4 14-day cooling-off period

In accordance with EU Directive 2011/83/EU on consumer rights, you have 14 days from the day you (or someone you nominate) receive the products to change your mind and return them to us. If your products are split into several deliveries over different days (such as a father-son matching set shipped separately), you have 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the products.

8.5 When you don't have the right to change your mind

You do not have a right to change your mind in respect of:

(a) Underwear or items that have been removed from their hygienic packaging, even if not worn or tried on;

(b) Any products which become mixed inseparably with other items after their delivery;

8.6 Sale items and promotional purchases

Items purchased on sale or with a discount code (including VIP early access discounts) are eligible for store credit or exchange only, not cash refunds, unless the item is faulty.

9. How To End The Contract With Us (Including If You Have Changed Your Mind)

9.1 Tell us you want to end the contract

To end the contract with us, please let us know by:

(a) Using our returns portal at https://romimi.com/a/returns; or

(b) Emailing us at contact@romimi.com. Please provide your name, address, order details and, where available, your phone number and email address.

9.2 Returning products after ending the contract

If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Please use our returns portal at https://romimi.com/a/returns to initiate your return and receive return instructions.

If you are exercising your right to change your mind, you must send off the products within 14 days of telling us you wish to end the contract.

9.3 When we will pay the costs of return

It is the responsibility of the customer to return the products at their own cost, using a courier of their choice. We recommend using a tracked and insured service. The products remain your responsibility until they are signed for at our warehouse.

We will only pay return costs if: (a) The products are faulty or misdescribed; or (b) We have made an error in fulfilling your order.

9.4 How we will refund you

We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below. We do not refund original shipping costs unless the return is due to our error or a faulty product.

9.5 Deductions from refunds if you are exercising your right to change your mind

If you are exercising your right to change your mind:

(a) We may reduce your refund to reflect any reduction in the value of the products if this has been caused by your handling them in a way which would not be permitted in a retail store. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

9.6 When your refund will be made

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind:

(a) Your refund will be made within 14 days from the day on which we receive the products back from you or, if earlier, the day on which you provide us with evidence that you have sent the products back to us, in accordance with EU consumer protection regulations.

(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

9.7 Father-son matching sets and partial returns

If you have ordered a father-son matching set and wish to return only one piece:

(a) A partial refund will be calculated proportionally based on the individual retail value of each piece;

(b) For a full refund, both pieces of the matching set must be returned in their original, unworn condition with all tags attached.

10. Our Rights to End the Contract

10.1 We may end the contract if you break it

We may end the contract for products at any time by writing to you if:

(a) you do not make any payment to us when it is due, and you still do not make payment within 10 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, a valid delivery address; or

10.2 You must compensate us if you break the contract

If we end the contract in the situations set out in condition 10.1, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10.3 We may withdraw products

We may write to you to let you know that we are going to stop providing certain products. We will let you know at least 7 days in advance of our stopping the supply of the products and will refund any sums you have paid in advance for products which will not be provided.

11. If There is a Problem With The Products

11.1 How to tell us about problems

If you have any questions or complaints about the products, please contact us at contact@romimi.com.

11.2 Your legal rights

We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights under Spanish law and EU consumer protection regulations.

11.3 Summary of your key legal rights

This is a summary of your key legal rights under Spanish and EU consumer law. These are subject to certain exceptions. For detailed information, please visit the European Consumer Centre or your local consumer rights authority.

If your product is faulty or misdescribed, you may be entitled to:

A refund
A replacement
A repair
A reduction in price

Under Spanish law, you have a legal guarantee of conformity for 2 years from delivery for any defects that existed at the time of delivery.

11.4 Your obligation to return rejected products

If you wish to exercise your legal rights to reject products, you must return them to us via our returns portal at https://romimi.com/a/returns.

12. Price and Payment

12.1 Where to find the price for the products

The price of the products (which includes VAT where applicable) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the products advised to you is correct. However, please see condition 12.3 for what happens if we discover an error in the price of the products you order.

12.2 We will pass on changes in the rate of VAT

If the rate of VAT changes between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid for the products in full before the change in the rate of VAT takes effect.

12.3 What happens if we got the price wrong

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the products' correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the products' correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid, and require the return of any products provided to you.

12.4 When you must pay and how you must pay

We accept payment with major credit and debit cards (Visa, Mastercard, American Express) and other payment methods as displayed at checkout (including PayPal, Apple Pay, Google Pay, and other digital payment services). You must pay for the products before we dispatch them.

12.5 Discounts and promotions

From time to time, we will run promotional offers, sales, limited edition releases (such as Collection BLOOD), VIP early access events, and issue discount codes. We will do our utmost to explain the terms of such offers at the time of issue, though please be aware that any terms noted may not be exhaustive. Please contact us for further information on specific offers. In general, discounts and promotions cannot be used in conjunction with another offer unless explicitly stated.

12.6 VIP and early access programs

If you are a VIP member or have early access privileges:

(a) Special pricing and access windows will be communicated to you directly;

(b) VIP benefits are non-transferable and cannot be combined with other promotional codes unless explicitly stated;

13. Our Responsibility For Loss Or Damage Suffered By You

13.1 We are responsible to you for foreseeable loss and damage caused by us

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as described in condition 11.2.

13.3 We are not liable for business losses

We only supply the products for domestic and private use. If you use the products for any commercial, business, or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. How We May Use Your Personal Information

14.1 How we will use your personal information

We will use the personal information you provide to us to:

(a) supply the products to you;

(b) process your payment for the products;

(d) if you agreed to this during the order process, to give you information about similar products, collections, and exclusive offers that we provide. You may stop receiving marketing communications at any time by contacting us or using the unsubscribe link in our emails.

14.2 Data protection

Your personal information is protected in accordance with our Privacy Policy, Spanish data protection law (Ley Orgánica 3/2018, de Protección de Datos Personales y garantía de los derechos digitales), and the EU General Data Protection Regulation (GDPR). We will only share your personal information with third parties where the law requires or allows us to do so (such as with shipping carriers or payment processors). We will never sell your personal information to third parties.

14.3 Marketing communications

By subscribing to our mailing list or creating an account, you consent to receiving marketing communications about our products, collections, and special offers. You can withdraw this consent at any time by clicking the unsubscribe link in our emails or contacting us at contact@romimi.com.

14.4 Your GDPR rights

Under GDPR, you have the right to:

Access your personal data
Rectify inaccurate personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Data portability
Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at contact@romimi.com.

15. Other Important Terms

15.1 We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2 You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15.3 Nobody else has any rights under this contract

This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

15.4 If a court finds part of this contract illegal, the rest will continue in force

Each of the conditions of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract, we can still enforce it later

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things, and it will not prevent us from taking steps against you at a later date.

15.6 Which laws apply to this contract and where you may bring legal proceedings

These terms are governed by Spanish law. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms, including this condition, affects your rights as a consumer to rely on such mandatory provisions of local law.

For EU consumers: You may bring legal proceedings in respect of the products in either the Spanish courts or the courts of the EU country in which you are resident.

For non-EU consumers: You may bring legal proceedings in the Spanish courts.

15.7 Alternative dispute resolution

The European Commission provides an online dispute resolution platform, which you can access at http://ec.europa.eu/consumers/odr/. If you would like to bring a matter to our attention, please contact us at contact@romimi.com.

16. Third-Party Payment Services

If we offer payment through third-party services (such as PayPal, Klarna, Stripe, or other payment processors):

(a) Your use of such services is subject to their own terms and conditions and privacy policies;

(b) We are not responsible for the performance or security of third-party payment services;

(c) Any payment-related issues with these services should be directed to the payment service provider in the first instance, though we will assist where possible.

Last Updated: November 14, 2025

ROMIMI - Born to Lead

Flexiresto SL
Calle Fluvia 97, 3-5
08019 Barcelona, Spain
VAT: ESB67411744
Email: contact@romimi.com