RETURNS & REFUNDS POLICY

Our Quality Commitment

At ROMIMI, we create pieces designed to last and create unforgettable memories between fathers and sons. We stand behind the exceptional quality of our products. However, we understand that sometimes an item may not meet your expectations.

How to Initiate a Return

Start your return here: https://romimi.com/a/service

Returns can only be processed for products returned within 14 days of receiving your order, and in their original condition.

Return Conditions

Eligible Products

For a return to be accepted, items must:

• Be returned within 14 days of delivery
• Be unworn and in new, resaleable condition
• Have all original ROMIMI tags attached
• Be in their original packaging

Non-Eligible Products

• Sale items or items purchased with a discount code (eligible for store credit or exchange only)
• Worn, washed, or damaged items
• Items returned after the 14-day period
• Gift cards (see dedicated section)

Return Process

1. Initiate your return via our portal: https://romimi.com/a/service
2. Pack carefully your items in secure and appropriate packaging
3. Include a note with your order number
4. Send in a single parcel - multiple returns for the same order may be refused
5. Use a tracked shipping service - you are responsible for the return until it's received at our warehouse

Important: We strongly recommend using a tracked shipping service and keeping your proof of postage. ROMIMI cannot be held responsible for lost packages without proof of dispatch.

Return address: The address will be provided via our returns portal.

Return Costs

Return shipping costs are the customer's responsibility. You may use any carrier of your choice. We advise insuring your package for its value.

Exchanges

We accept exchanges for the same value as the original product.

For a size exchange:

• Follow the return procedure via our portal https://romimi.com/a/service
• Indicate in the "NOTES" section your desired size
• We recommend including an alternative option in case the requested size is no longer available

Exchanges must be received at our warehouse within 14 days of your order delivery.

Refunds

Once your return is received and inspected at our warehouse, we will process your refund.

Processing times:

• Return processing: up to 21 days after receipt
• Credit to your bank account: 5-10 additional business days (may vary depending on banks and for international customers)

Refund method:

• Refund to original payment method
• Sale items or items with promo code: store credit or exchange only

Father-Son Sets and Partial Returns

If you ordered a father-son matching set and wish to return only part of it:

• A partial refund will be calculated proportionally
• For a full refund, the complete set must be returned

Undelivered, Lost, or Damaged Parcels

You must notify our customer service within 14 days of placing your order for any parcel:

• Not delivered
• Lost with the carrier
• Damaged upon receipt

Beyond this period, ROMIMI cannot accept any claims.

According to our policy, orders with the following statuses will be automatically reshipped:

• Damaged, Faulty, or Missing Product
• Returned to Sender
• Delivered but Not Received
• Lost

To facilitate processing, please provide:

• Your order number
• Proof of issue (photos for damaged items)
• Any additional supporting documentation

Gift Cards

• Gift cards cannot be refunded or exchanged for cash
• Gift cards cannot be resold
• ROMIMI cannot be held liable for lost or stolen gift cards
• Gift cards expire 6 months after their issue date

Bank Disputes

Before opening a dispute with your bank: Bank chargeback processes can take up to 90 days. We strongly recommend contacting us directly via email first—in most cases, we can resolve the issue much faster and more efficiently.

Contact Us

For any questions regarding your return or refund, contact our customer service.

We're here to transform every moment into a lasting memory.

ROMIMI - Born to Lead