Refund policy
RETURNS & REFUNDS POLICY
Our Quality Commitment
At ROMIMI, we create pieces designed to last and to build unforgettable memories between fathers and sons. We stand behind the exceptional quality of our products. If an item doesn't meet your expectations, here's how returns and refunds work.
How to Initiate a Return
Start your return here:
Returns are accepted for products sent back within 14 days of receiving your order, in their original condition.
Return Conditions
Eligible Products — to be accepted, items must:
- Be returned within 14 days of delivery
- Be unworn and in new, resaleable condition
- Have all original ROMIMI tags attached
- Be in their original packaging
Sale items and items bought with a discount code (promotional offers included) can be returned for a full refund under the same conditions.
Non-Eligible Products
- Worn, washed, or damaged items (unless faulty on arrival)
- Items returned after the 14-day period
- Gift cards (see dedicated section)
Return Process
- Initiate your return via our portal:
- Pack your items carefully in secure, appropriate packaging
- Include a note with your order number
- Send everything in a single parcel — multiple separate returns for the same order may be refused
- Use a tracked shipping service — you are responsible for the return until it reaches our warehouse
Important: We strongly recommend a tracked shipping service and keeping your proof of postage. ROMIMI cannot be held responsible for lost return packages without proof of dispatch.
Return address: provided via our returns portal.
Return Costs
Return shipping costs are the customer's responsibility. You may use any carrier of your choice. We advise insuring your package for its value.
Exchanges
We accept exchanges for the same value as the original product.
For a size exchange:
- Follow the return procedure via our portal:
- Indicate your desired size in the "NOTES" section
- We recommend adding an alternative option in case the requested size is no longer available
Exchanges must reach our warehouse within 14 days of your order delivery.
Refunds
Once your return is received and inspected at our warehouse, we process your refund.
- Refund processed within 14 days of receiving your return
- Your bank may take an additional 5-10 business days to credit the funds (may vary by bank and for international customers)
Refund method: to your original payment method. All eligible items — including sale items and items bought with a discount code or promotional offer — are refunded in full to the original payment method.
Father-Son Sets — Partial Returns
If you ordered a father-son matching set and wish to return only part of it:
- A partial refund is calculated in proportion to the price paid for each returned item
- For a full refund, return the complete set
Promotional Offers (Buy One Get One / 2-for-1) — Partial Returns
When items were bought under a "Buy One Get One" or 2-for-1 offer, the promotional discount applies only while both items are kept.
- Return both items → full refund of the total amount you paid
- Keep one item and return the other → your refund equals the amount you paid minus the standard retail price of the item you keep (the promotional discount no longer applies to the item you keep)
Example: on a pair where you paid €120 (the lower-priced item free), returning both refunds €120; keeping the free item and returning the other refunds €21 (€120 paid − €99 standard price of the item kept); returning the free item and keeping the one you paid for refunds €0.
Undelivered, Lost, or Damaged Parcels
Please notify our customer service:
- For a damaged parcel: within 14 days of delivery
- For a parcel that never arrived or was lost in transit: within 30 days of dispatch (for delays, please first allow 7 business days from dispatch, as noted in our Shipping Policy)
Beyond these periods, ROMIMI may not be able to accept a claim.
Orders with the following statuses are automatically reshipped:
- Damaged, faulty, or missing product
- Returned to sender
- Delivered but not received
- Lost
To speed up processing, please provide your order number, proof of the issue (photos for damaged items), and any additional supporting documentation.
Gift Cards
- Gift cards cannot be exchanged for cash
- Gift cards cannot be resold
- ROMIMI cannot be held liable for lost or stolen gift cards
- Gift cards are valid for 12 months from their issue date
Bank Disputes
Before opening a dispute with your bank: chargeback processes can take up to 90 days. We strongly recommend contacting us directly by email first — in most cases we can resolve the issue much faster.
Contact Us
For any question about your return or refund, contact our customer service at .
We're here to turn every moment into a lasting memory.
ROMIMI — Born to Lead
Last Updated: July 6, 2026